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FAQ

I like your products but am hesitant to place an order due to concerns about shopping online. How secure is my personal information?

We do our best to accurately represent the characteristics of each product on our website but we also offer a 100% satisfaction guarantee! We really care about providing you with amazing items at an affordable price. Also, your information is secure and protected through SSL encryption when you checkout. Your credit card information is only used to complete the requested transaction and is not subsequently stored. You’ll be happy to know that the proportion of purchases being made online is growing due to improvements in transaction security, customer accessibility and product availability.

Are your products new or used?

All our products are 100% brand new, and never used.

How are some of your items so inexpensive?

Since we are an online store, we are able to maintain low overhead costs. We work hard to negotiate the best rates from our suppliers and also have a very low markup on our merchandise (if any!), so we can forward those savings over to you.

What type of payments do you accept?

We accept Visa, MasterCard, and American Express and PayPal.

Are you giving some of the proceeds to charity?

As part of our commitment to environmental preservation and wildlife conservation, My Animal Gift Shop donates half the proceeds from product sales to the World Wildlife Fund (WWF). The WWF is the world’s leading conservation organization and is supported by 1.2 million members in the United States and close to 5 million globally working across 100 countries.

Where do you deliver? How long will it be before I receive my order?

We deliver our goods virtually everywhere in the world on a daily basis. When placing your order, please allow 1 - 3 business days for processing. After processing, for all orders within the USA, please allow 1 - 3 weeks for delivery. For all orders outside of the USA, please allow 3 - 5 weeks for delivery. Please note: Due to the popularity of certain items in our catalog, in rare instances shipping times may take longer than the estimates.

Only part of my order showed up. Where is the rest of my order?

In order to provide a broad selection of high quality items we select different suppliers for different products. As such, the items may arrive at different times.

My order is missing parts, broken, or does not meet my expectations. What do I need to do?

We try our best to represent the characteristics of each product on our website including the approximate size, materials, and representative images. In the rare event where there is an issue with your order, please contact our customer service department at support@myanimalgiftshop.com and will resolve any issues in a prompt manner! Please include a photo of the item and any defects in the email.

I just placed my order but decided that I want to cancel it. What do I need to do?

To cancel your order, we must hear from you the same day by midnight EST. Please provide all the details of your order. Otherwise your order will be processed and shipped out according to our terms.

I’m not happy with my order. How can I return it?